Welcome to Active Swimwear Shop’s FAQ page! We’ve compiled answers to the most common questions about our beachwear collections, shipping policies, and more. Whether you’re shopping for family beach outfits or the perfect bikini for your next vacation, we’re here to help make your experience seamless.

About Our Products

What types of swimwear do you offer?
We specialize in stylish, functional swimwear for the whole family! Our collections include bikinis, one-piece swimsuits, boys’ and girls’ swimwear, kids’ rashguards, beachwear accessories, and coordinating family sets. We also offer complementary beach fashion like kimonos, cover-ups, and hats.
Do you offer matching family swimwear sets?
Yes! We’re proud to offer coordinating swimwear for families who want to make a stylish splash together. Look for our matching rashguards, bikini sets, and beachwear that let your family show off your beach style in harmony.
What sizes are available in your swimwear?
Our collections include sizes for all ages – from toddlers to adults. Each product page includes detailed size charts to help you find the perfect fit. If you’re between sizes, we recommend sizing up for comfort.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save favorites, and checkout faster next time!
Can I modify or cancel my order after placing it?
We process orders quickly to get your swimwear to you ASAP! If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through our encrypted payment system for your security.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries (excluding some remote areas and parts of Asia). Our California-based team ensures your beachwear reaches you no matter where your waves take you!
What are my shipping options?
We offer two convenient options:
– Express Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
– Free Standard Shipping (via EMS on orders over $50): 15-25 days after dispatch
All orders take 1-2 business days to process before shipping.
How can I track my order?
You’ll receive a tracking number via email as soon as your order ships. Click the tracking link to follow your beachwear’s journey to your doorstep!
When should I order for my vacation?
We recommend ordering at least 3 weeks before your trip to account for processing and shipping times. For last-minute needs, choose Express Shipping and contact us about rush processing.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, with tags attached, in original packaging. Return shipping costs are the customer’s responsibility unless the item is faulty.
How do I initiate a return?
Email [email protected] within 15 days of receiving your order with your order number and reason for return. We’ll provide return instructions and address. Please note we don’t offer exchanges – you’ll need to place a new order for replacement items.
When will I get my refund?
Refunds are processed within 5 business days after we receive your return. The refund will be issued to your original payment method and may take additional time to appear in your account.

Still Have Questions?

Our beach-loving customer service team is always happy to help! Email us at [email protected] and we’ll get back to you within 24 hours (except weekends and holidays).

Now that your questions are answered, dive into our collections and find your perfect beach look!